At LW and Company we pride ourselves on making your shopping experience as easy as possible. Exchanges can only be made for faulty products. Please contact us at Hello@ShopLuxeWallet.com within 14 days of Shipment receipt date request an RMA number. To exchange Item(s) or if your item(s) are faulty and require a warranty claim a RMA is required. Any orders past 14 days time limit, cannot be warrantied or claimed as a warranty replacement or repair.